Shop Talk

Yahoo Messenger is my prefered communication platform at this time. Today, the servers are down due to upgrades or system maintainance as reported through rumor. There is no official word from Yahoo! and many of its users are angry that they have not been informed that their service would be interrupted.

Granted that sometimes unforseen problems occur, but if this was a scheduled upgrade, a general notice should have been issued informing all YM users. Apparently the problem extends to all facets of Yahoo! service (mail, for example) for some users while others have access to everything but the messenger service.

My take is that a notice would have been good PR wise to deter negative feelings toward the company. True, there would have been grumbling at any rate, but it’s better than leaving most everyone totally in the dark. I am fully aware that stakeholders come first, but your service answers to the little guy, the “customer,” too. Think about the competition, as well. I’m just saying …